City Exchange Company W.L.L. is synonymous with customer satisfaction providing safe, secure and speedy remittance of money to all over the world. We offers remittance and foreign currency exchange services to the customers. City Exchange commitment run the business as per the guidelines issued by the Qatar Central Bank.
City Exchange places the utmost importance on the customers’ privacy and the protection of clients, considering this to be a critical part of the services rendered.
In the course of serving its customers, City Exchange acquires, stores and transmits the information that customers may regard as private or sensitive. Some of this information, such as the customers’ names, addresses, telephone numbers and credit card data, is provided to City Exchange by its customers in order to receive services. Other information, such as the customers’ account status, choice of services and customer logs, is created and maintained by City Exchange in the normal course of providing services.
City Exchange will protect the confidentiality of its customers’ information, account information and personal details to the fullest extent possible and consistent with the law. To protect the loss, misuse and alteration of information that is collected from customers, City Exchange has the appropriate physical, electronic and managerial procedures in place.
As a part of the financial transactions, we may have to take various information, including personal, but not limited to, the customers, associates and beneficiaries. The various data protection tools are been ensured at various levels to ensure data protection of the various transaction and personal information of the customers.
We have considered the threats posed by possible attacks on our systems, and carefully ensured the controls on each product and services we design for the customers.
City Exchange will neither disclose any customer information to third-parties, nor will it use this information for purposes other than maintaining the customers’ database or to update customers on service changes, such as new features.
City Exchange recognizes its obligation to join with governments, regulators, international and other financial services organizations to ensure the safety of the information we take from the customers.
The following exceptions apply to this rule: It is required to cooperate with interception orders, warrants, or other legal processes that City Exchange determines in its sole discretion to be valid and enforceable. It is necessary to provide to law enforcement agencies when the contents are inadvertently obtained by City Exchange and appear to pertain to the commission of a crime.